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Terms & Conditions

Terms & conditions

1. General definitions

These general terms and conditions regulate the conditions, rights, and obligations of the contracting parties resulting from the sale and purchase in the webshop www.feynomen.com or sk.feynomen.com between the seller and the buyer.

Seller is treo s.r.o., Kráľová pri Senci 54, 90050, VAT ID: SK2024038742, email: hello@feynomen.com, registered in the Commercial Register Bratislava, No. I District Court, file number: 97589/B.

Buyer is the user of the fey nomen webshop, further referred to as “buyer”, or “customer” or “consumer”, i.e. a person who does not act on behalf of their business or trade activity.

The supervising authority is the Slovak Trade Inspection, STI Inspectorate for the Bratislava region, P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava; info@soi.sk and Regional Office of Public Health Bratislava, Ružinovská 8, 820 09 Bratislava; ruvzba@uvzsr.sk.

These terms and conditions are an integral part of all sales contracts concluded between the seller and the buyer for the purchase and sale of goods on the website of the seller’s online store, to which the buyer agrees by sending the order to the seller.

2. Purchase contract

The seller publishes a list of goods commonly provided by the webshop www.feynomen.com. In terms of this provision of the general commercial terms, the list of goods is a catalog of commonly available goods, and the supplier does not guarantee the immediate availability of all listed goods. The availability of goods in the required amount shall be confirmed by the seller based on the order made by the buyer.

Ordering procedure:

The goods the buyer is interested in can be added to the shopping cart. After adding the goods to the shopping cart, the buyer fills in all the details in the order form.

The buyer is responsible for the correctness of the provided order details, before submitting it. Sending the completed order to the buyer is considered a proposal to conclude a contract. The contract is officially concluded after the delivery of an email confirming the order from the seller, which makes the buyer’s order binding.

By submitting the order, the buyer confirms that he acknowledges and agrees that the order is firm, and they are obliged to pay the price for the goods.

The contract shall be concluded for a specified period ending when both parties have fulfilled their obligations resulting from this contract and the general commercial terms that are an inseparable part of the contract. The purchase contract is concluded in Slovak or English.

3. Rights and obligations

The seller is obliged to:

a) based on the order confirmed by the seller, to deliver the goods to the buyer in the agreed quantity, quality, and date and pack or equip them for transport in a manner necessary for their preservation and protection

b) to ensure that the delivered goods are in accordance with all the regulations valid on the territory of the Slovak Republic

c) issue to the consumer proof of purchase of the product, which will include the following information: business name, date of sale, name and quantity of the product, price of the individual product and the total price paid by the consumer, place, date and time of delivery of the goods.

The seller has the right, especially to receive a proper and timely payment from the buyer.

The buyer is obliged in particular:

a) take over the delivered goods

b) to pay the seller the agreed purchase price within the agreed due date(s).

The buyer has the right to recieve the goods in the quantity, quality, date, and place agreed by the contracting parties.

4. Delivery of goods

The seller secures or mediates the goods delivery to the address indicated in the order form by the Packeta delivery service or via other contractual carriers:

  • delivery directly to the buyer’s address via a contractual carrier
  • delivery to pick-up places of Packeta (pick-up spots, Z-boxes: SK, CZ, HU, PL, RO).

When delivering to an address, you can choose any delivery address in the order process, while the goods will be delivered via the contractual carrier initiated by Packeta delivery service. The seller reserves the right to change its contracted carrier at any time.

In addition to delivery to any address via Packeta’s contractual carrier, the customer has also the option to pick up the package at selected Packeta pick-up places within the period specified by the contractual carrier. The buyer is bonded to collect the goods at the place specified in the order form. In the event that the buyer does not pick up the order at the delivery point within the specified period, the seller reserves the right to withdraw from the contract, while all payments made by the buyer in connection with the order, i.e. in particular the purchase price, will be refunded without delay in the same way the buyer used for your payment.

The delivery time of the products is usually 2-5 working days (depending on the country of delivery) from crediting the purchase price to the seller’s bank account. If any of the products is not currently in stock, the seller informs the buyer about this fact and sets an alternative deadline for the delivery of the goods.

The seller has the right to cancel the order and withdraw from the contract if, due to sold-out stocks or unavailability of the goods, he is objectively unable to deliver the goods to the buyer within the period specified by these terms and conditions, unless he agrees with the customer on an alternative solution.

The customer will be informed of withdrawal from the contract and cancellation of the order by phone or e-mail, and in case of payment of the purchase price or part of it, the funds will be returned to the account specified by him, within 15 days from the day of withdrawal from the contract, unless an agreement is reached with the seller otherwise.

The seller is not responsible for a delay in the delivery of goods if the delay is caused by a delivery service company that is not an employee of the seller.

The goods are considered to be taken over by the buyer at the moment when the buyer or a third party designated by him (with the exception of the carrier) takes over all parts of the ordered goods.

Any information regarding the process of delivery of the goods can be obtained by the buyer at the e-mail address: hello@feynomen.com. In the request, it is always necessary to mention the order number, which can be found in the order confirmation e-mail sent by the seller.

5. Price and payment terms

The buyer is obliged to pay the seller the purchase price of the goods agreed in the purchase contract and/or according to the seller’s price list valid at the time of the purchase, including the costs of delivery of the goods. The buyer can choose to display the purchase price in EUR (euro) or CZK (Czech crown).

The offer of goods on the website of the seller’s online store is listed together with its purchase price, including VAT at the statutory rate and all other taxes. The prices valid at the time the order is sent by the buyer are binding for both contracting parties.

Purchase prices of goods in the online store are final, i.e. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods. The purchase price of the goods does not include delivery costs or other costs related to the delivery of the products, which are stated at the latest in the confirmation of the order by the seller.

The price for the delivery of the goods depends on the choice of the customer, and which method of transport of the goods he chooses.

By sending and confirming the order, the buyer expresses his agreement with the purchase price stated in the order. Part of the order in the webshop is the obligation of the buyer to pay the price to the seller for the ordered goods.

The seller accepts payment for the ordered goods in the following ways:

a) Prepayment via the online payment gateway – the buyer pays for the goods immediately after confirming the order via Stripe payment gateway. The goods are sent after the payment is confirmed by the payment gateway, i.e. Stripe.

Bank connection:
VÚB banka
Majiteľ účtu: two s.r.o.
Ćíslo účtu: SK7402000000003655206353
BIC(SWIFT): SUBASKBX

Payments in advance via an online payment gateway are not charged.

The buyer is obliged to pay the seller the purchase price agreed in the purchase contract, including the delivery costs of the goods, no later than upon receipt of the goods. The buyer acquires ownership rights to the goods only upon full payment of the entire purchase price for the goods.

6. Responsibility for faults

The seller is obliged to deliver the goods in the agreed quantity, quality and design, properly packed and equipped for transport, without any defects.

The seller is responsible for defects that the goods have when the buyer takes them over and for defects that occur after taking over the goods during the warranty period. In the case of used goods, the seller is not responsible for defects caused by their use or wear. In the case of goods sold at a lower price, the seller is not responsible for a defect for which a lower price was negotiated. The risk of damage to the goods passes to the buyer at the time he takes over the goods from the seller.

The warranty period for the goods is 24 months, except for the special warranty period for the buyer who is a business entity. The warranty period for a buyer who is not a consumer, but an entrepreneur (business entity) is 12 months.

The warranty period begins on the day the buyer receives the goods.

If the period for using the goods is marked on the sold item, its packaging, or the instructions attached to it, the warranty period will not end before the expiration of this period. For goods with a minimum shelf life date, the warranty period is valid until this date.

The warranty certificate is issued at the buyer’s request. As the warranty certificate can be also considered a proof of the purchase – an invoice that also serves as a delivery note. The warranty does not apply to damage to the goods caused by improper storage or use of the goods by the buyer in conditions that do not correspond to the nature of the goods in terms of temperature, humidity, chemical, and mechanical environmental influences.

The buyer can exercise rights from liability for defects with the seller based on the conditions and in the manner specified in the Return policy section of General terms and conditions.

7. Return policy

The return policy is an integral part of the General terms and conditions of the seller treo s.r.o., Kráľová pri Senci 54, 90050, Slovakia, VAT ID: SK2024038742, email: hello@feynomen.com, registered in the Commercial Register Bratislava, No. I District Court, file number: 97589/B; and regulates the conditions, and describes the procedure, how to proceed when returning goods purchased from the seller, including information on how the customer can claim a return.

The buyer, who can be an entrepreneur (business entity) or a consumer, is obliged to get to know the Return policy and the General terms and conditions before ordering the goods.

By sending the order to the seller, the buyer confirms that he has read the Return policy and agrees with it in its entirety, and at the same time confirms that he has been properly informed about the conditions of claiming a return, including information about warranty periods and how a return can be made.

Warranty claim deadline

The warranty period begins on the day the buyer receives the goods. The acceptance of the goods by the buyer, who is an entrepreneur, is the moment of handing over the goods to the seller, or the moment of handing over the goods to the first carrier for transport.

The buyer is obliged to check the delivered goods without unnecessary delay after delivery and to inform the seller immediately about the detected defects. The buyer has the right to claim product defects only for goods that show defects that:

  • existed at the time of delivery of the goods to the buyer,
  • the goods are covered by a warranty,
  • the goods were purchased from the seller.

All claims must be made by the buyer by the end of the warranty period at the latest. The warranty period is further extended by the period during which the goods were under complaint. Rights from liability for product defects for which the warranty period applies shall expire if they have not been exercised within the warranty period.

Claiming a return

The buyer can exercise rights from liability for defects (return) during the warranty period

Rights from liability for product defects can be exercised by the buyer by sending an email to hello@feynomen.com, in which the customer states the order number, describes the defect in the goods and the reason for the claim. The buyer can then send the defective goods for a claim by the postal company or another transport service to the address: treo s.r.o., Kráľová pri Senci 54, 90050, Slovakia.

The claimed goods should be thoroughly secured so that they are not damaged during transport. The shipment should be visibly marked with the word ”return” and order number and should contain the claimed goods, including all accessories and packaging.

The seller will send the buyer to the e-mail address indicated in the return notice, information about the delivery of the return shipment, together with the date of the start of handling the return. The seller handles the return, i.e. informs the buyer whether it recognizes the return as valid or not, without unnecessary delay after its delivery, but no later than 30 days from the date of delivery of the notification about the complaint to the buyer who is a consumer.

If the seller considers the return as valid, he can:

  • exchange defective goods for goods without defects
  • return the money for the goods to the buyer via a bank transfer to the buyer’s account
  • provide the buyer with a reasonable discount on the price of the goods (if it is an irreparable defect)

Kupujúci odoslaním objednávky predávajúcemu potvrdzuje, že si Reklamačný poriadok prečítal a v celom rozsahu s ním súhlasí, a zároveň potvrdzuje, že bol riadne informovaný o podmienkach a spôsobe reklamácie tovaru, vrátane údajov o tom, kde možno reklamáciu uplatniť, a o vykonávaní záručných opráv v súlade s ust. § 18 ods. 1 zákona č. 250/2007 Z . z. o ochrane spotrebiteľa a o zmene zákona Slovenskej národnej rady č. 372/1990 Zb. o priestupkoch v znení neskorších predpisov.

The buyer can obtain information about the progress of the seller’s handling of the return at the e-mail address: hello@feynomen.com. In the request, it is always necessary to state the order number indicated in the order confirmation sent by the seller.

By sending the order to the seller, the buyer confirms that he has read the Return policy and agrees with it in its entirety, and at the same time confirms that he has been properly informed about the conditions of claiming a return, including information about warranty periods and how a return can be made.

Handling a return

After processing a valid return, the warranty period is extended by the duration of the return period. In the event of an invalid return, the warranty period is not extended. The duration of the return is calculated from the day after the return is claimed to the day the return is processed, i.e. the time when the buyer was obliged to take over the item. The customer is informed about handling the return by e-mail, to the e-mail address indicated in the return notice.

The seller immediately informs the buyer about the termination of the return process by phone, SMS or e-mail. If the goods were sent by a delivery service, they will be automatically sent to the buyer’s address after handling the return. After processing the return, the buyer must check the completeness of the goods received.

Invalid requests for claiming a return

The buyer’s right to claim the warranty with the seller is not valid by:

  • not reporting obvious faults when taking over the goods
  • expiration of the warranty period of the goods
  • by using the goods by the buyer in conditions that do not correspond to the nature of the goods in terms of temperature, humidity, chemical and mechanical environmental influences
  • damage of the goods by unavoidable and/or unforeseeable events
  • damage during transport, damage by water, fire or other force majeure

The warranty does not cover normal wear of the goods (or their parts) caused by use.

This complaint procedure is valid from August 1, 2023. This complaint policy is available at the seller’s headquarters or as part of the General terms and conditions publicly available at www.feynomen.com

8. Contract withdrawal and returns

The buyer has the right to withdraw from the contract concluded at a distance through the fey nomen online store within 14 days from the day of receiving the goods without giving a reason and without penalties. This right can only be used by the buyer who is a consumer.

The buyer cannot withdraw from the purchase contract, if:

  • the sale of goods that are subject to rapid deterioration or deterioration; for example, foods marked with a use-by date (“best before”),
  • sale of goods enclosed in a protective packaging, which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery;
  • sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery;
  • provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service took place;
  • sale of goods made according to the special requirements of the consumer, goods made to measure, or goods intended specifically for one consumer;
  • the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the seller cannot influence and which may occur during the period for withdrawing from the contract.

The deadline for exercising the right to withdraw from the contract begins with the acceptance of the goods by the consumer. Acceptance of the goods means the acceptance of all parts of the ordered goods by the buyer or a third party designated by him, with the exception of the carrier. The buyer can withdraw from the contract even before the expiry of the withdrawal period.

The withdrawal period is considered to have been met, if the notice of withdrawal is sent to the buyer no later than the last day of the period. Withdrawal cancels the contract from the beginning. The buyer can apply withdrawal also only in relation to part of the subject of the contract, i.e. to a separate item of goods, in which case the contract is canceled in this part.

The buyer is obliged to exercise the right to withdraw from the contract with the seller by sending a notification to an e-mail address: hello@feynomen.com, in which the customer states the order number.

Address for returning goods in case of withdrawal from the contract by the buyer:

treo s.r.o. Kráľová pri Senci 54 90050 Slovakia

The buyer is obliged to send the goods to the seller no later than 14 days from the date of withdrawal from the contract. The deadline for returning the goods is considered to have been met if the goods were handed over for transport no later than the last day of the deadline.

Costs associated with returning the goods to the seller are borne by the buyer, even if the goods cannot be delivered by post. Cash on delivery will not be accepted by the seller. The goods must be delivered complete, including all accessories and documentation, undamaged, preferably in the original packaging, unopened and unused, and visibly marked with the order number.

The buyer is responsible for the deterioration of the goods caused by handling the goods beyond the scope necessary to determine the properties and functionality of the goods. Withdrawal from the contract does not affect the consumer’s obligation to pay the seller for services provided to the consumer until the moment of withdrawal from the contract.

After a valid withdrawal from the contract, the seller will return to the buyer all payments that the buyer has demonstrably made in connection with the conclusion of the purchase contract, in particular the purchase price, including the costs of delivery of the goods.

The seller is obliged without undue delay, no later than 14 days from the date of delivery of the buyer’s notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the contract or in connection with the contract. The seller is obliged to return the payments to the buyer in the same way that the buyer used for his payment. The seller is not obliged to return payments to the buyer before the goods are delivered to him, or until the buyer proves that the goods have been sent to the seller.

In the event that the buyer withdraws from the contract and delivers goods to the seller that are used and damaged or incomplete, or the value of the goods in question is reduced as a result of such handling of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods, the buyer is responsible for the damage caused to the goods and is obliged to compensate in particular the costs related to restoring the goods to their original condition and the damage caused to the goods. Reimbursement of these costs and damages will take place in such a way that the purchase price, which is returned to the buyer by the seller in case of withdrawal, is proportionally reduced by these costs and damages and the buyer is informed of this fact.

The buyer can exercise the right to withdraw from the contract with the seller by sending an email to hello@feynomen.com together with the order number, or in another way that does not raise doubts that the contract has been withdrawn.

In case of invalid withdrawal from the contract, the goods will be returned to the buyer at his expense.

Contract withdrawal by a buyer, who is an entrepreneur (business entity)

If the buyer is an entrepreneur, the buyer may be offered a substitute withdrawal from the purchase contract, depending on the condition of the returned goods, the lost warranty and the current price of the returned goods. The condition of the goods is assessed by the seller. The seller is entitled to charge the buyer for any additional costs.

If the entrepreneur buyer is allowed to withdraw from the purchase contract within a period of fourteen days, and the buyer does not return the goods in the original packaging, including all its parts and accessories, the buyer acknowledges that the seller reserves the right to charge for such a return, with an amount that compensates the seller costs to re-introduce the goods for sale.

9. Solving consumer conflicts

The seller informs the buyer that the buyer as a consumer has the right to contact the seller with a request for correction (by email to hello@feynomen.com) if he is not satisfied with the way in which the seller handled his return or if believes that the seller has violated his rights. At the same time, he has the right to submit a proposal for the initiation of alternative dispute resolution of the subject of alternative dispute resolution, if the seller responded negatively to the request for correction or did not respond to it within 30 days from the date of its sending.

The list of alternative dispute resolution entities is published on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.

The consumer can also file a complaint through the RSO’s alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/

Alternative dispute resolution can only be used by a consumer – a person who, when concluding and fulfilling a consumer contract, does not act within the business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller, resulting from a consumer contract or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance.

Všetky ďalšie informácie ohľadne alternatívneho riešenia sporov medzi predávajúcim a kupujúcim – spotrebiteľom vyplývajúcich z kúpnej zmluvy ako spotrebiteľskej zmluvy alebo súvisiacich s kúpnou zmluvou ako spotrebiteľskou zmluvou sú uvedené na internetovej stránke Ministerstva hospodárstva SR www.mhsr.sk a v zákone č. 391/2015 Z.z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov.

All other information regarding the alternative resolution of disputes between the seller and the buyer-consumer arising from the purchase contract as a consumer contract or related to the purchase contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.

10. Personal data protection

The company treo s.r.o., as the operator of the website and webshop www.feynomen.com or sk.feynomen.com is responsible for the protection of personal data processed within the fey nomen webshop. The personal data protection conditions describe in detail how we obtain, use, store and possibly disclose personal data during individual activities carried out by treo s. r. o., Kráľová pri Senci 54, 90050, Slovakia, VAT ID: SK2024038742, registered in the Commercial Register Bratislava I, insert number: 97589/B.

In case of any questions or inquiries about personal data protection, please contact us by email: hello@feynomen.com.

Personal data protection terms

For the purposes of the Personal Data Protection Terms, the following terms have the following meanings:

“Personal data” refers to all personal data that specifically relates to a living natural person who is identifiable or could be identified through such data, and which we process for some of the purposes specified in the Personal Data Protection Terms.

“Controller” or “Operator” means a specific person who determines the purpose of personal data processing and is the company treo s.r.o., Kráľová pri Senci 54, 90050, Slovakia, ID: 47700441, registered in the Commercial Register Bratislava I, insert number : 97589/B, in accordance with these Privacy Terms and Conditions.

„Processor“ means a person other than the Controller in a given case, who in a specific case processes Personal data on behalf of the Controller.

GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data of natural persons with regard to the processing of such personal data.

„Portal“ means websites operated by the Controller and which are operated on the internet domain www.feynomen.com. The Portal includes all and any parts of the website, its subpages, their content, source and machine codes as is at any time available and operated on the above mentioned domain.

The company treo s.r.o. processes personal data in accordance with the GDPR and Act no. 18/2018 Coll. on the protection of personal data and on the amendment, while paying maximum attention to the privacy of the persons concerned and the protection of their personal data.

Reasons for processing personal data

The operator collects and processes provided personal data of users only to the extent necessary to provide individual functionalities of the website, and its relevant content and services, and is carried out on the basis of the law, on the basis of a contract concluded by the user, on the basis of prior consent granted by the user or based on the prevailing legitimate interest of the operator in providing direct marketing (especially for sending business announcements and newsletters).

Resources for personal data processing

The operator obtains and processes personal data provided by the user of the portal ww.feynomen.com or sk.feynomen.com and/or personal data obtained by the operator based on the fulfillment of the order entered by the user, namely:

a) by filling in the order form when ordering goods,

b) by contacting via email,

c) by filling out the subscription form to the newsletter.

In particular, the operator obtains the following personal data:

a) if the user is a natural person: name, surname, address, delivery address, telephone number, e-mail address

b) if the user is a business entity: company name, billing address, ID number, VAT number, telephone number, e-mail address

The user provides any Personal Data voluntarily and is obliged to consider the extent to which such Personal Data is provided. However, without providing some Personal Data, treo s.r.o. cannot conclude a purchase contract with the user for the ordered goods. The operator secures the personal data of users before making them available to unauthorized persons.

The user is responsible for the correctness, completeness and truthfulness of the provided Personal Data and treo s.r.o. will rely on the correctness, completeness and truthfulness of this Personal Data.

Purpose of personal data processing

The Operator processes the Personal Data of the user to the extent and in accordance with the Personal Data Protection Terms and for the purpose stated below in these Personal Data Protection Terms.

  1. Fulfillment of contractual obligations

The operator processes personal data for the purpose of fulfilling the obligations arising from the purchase contract concluded on the basis of sending and confirming the order. The legal basis for the processing of Personal Data is the fulfillment of a contract to which the person concerned is a party (legal basis according to Article 6, paragraph 1, letter b) GDPR). In this case, the Personal Data will be processed and stored for a period of 3 (three) years from the conclusion of the purchase contract.

  1. Messaging for direct marketing purposes (newsletter) and performing other marketing activities

By agreeing to the processing of Personal Data for marketing purposes when registering on the web portal www.feynomen.com, the user expresses consent to the processing of his Personal Data in the scope of first name, last name, email address, or telephone contact for the purpose of sending direct marketing messages (newsletter) to the contact email address and/or by telephone contact and/or sending addressed mail to the user’s contact address, in order to receive news about news and current information about products. In this case, the legal basis for the processing of Personal Data is the legitimate interest of the operator in the implementation of direct marketing in order to offer users information and products that may be relevant and interesting for the user (legal basis according to Article 6, paragraph 1, letter f) GDPR). We will process personal data for this purpose until the user unsubscribes from sending messages for direct marketing purposes (newsletter).

  1. Providing, improving and optimizing the operation of the Portal

Personal data, including data obtained from the use of the Portal www.feynomen.com, is processed by the operator for the purposes of providing, improving and optimizing the operation of the Portal, to increase the comfort of its use, to ensure the technical support of the Portal, analytical and statistical evaluation of the use of the Portal, detection and prevention of misuse of the Portal (including prevention of fraud, security incidents and other similar activities), risk assessment and compliance with legal obligations. In this case, the legal basis for the processing of Personal Data is the legitimate interest of the operator in ensuring the proper operation of the Portal and optimizing its functionalities, as well as the fulfillment of the contract created by the creation of a customer account (legal basis according to Article 6, paragraph 1, letter f) GDPR). Personal data of users will be processed for a period of 3 (three) years after visiting the Portal. The user can prevent such processing of Personal Data by disabling the use or storage of cookies on their device by changing their browser settings. However, some functions of the Portal may not work properly. The user can also delete cookies that have been stored on his device. You can also choose to browse the Portal in “private mode”, which will limit the scope of data stored by cookies.

  1. Processing requests in connection with the exercise of the rights of concerned subjects under the GDPR

We process personal data in the scope of first name, last name, email address, telephone number and possibly all other data that the user decides to notify us for the purposes of review, assessment, performance of activities, processing and informing about the processing of the user’s request regarding the exercise of some of the rights according to Articles 16 to 22 GDPR. In this case, the legal basis for the processing of Personal Data is the fulfillment of our legal obligation (legal basis according to Article 6, paragraph 1, letter c) GDPR). In this case, the personal data of the users will be processed and stored for a period of 10 (ten) years from the date of delivery of the request.

Personal data disclosure

Personal data processed by the operator may be disclosed to third parties in the following cases:

  • if such an obligation results from valid legal regulations, especially at the request of law enforcement authorities, courts, other public authorities or other authorized persons;
  • if it is necessary for the fulfillment of the operator’s obligations and for securing his legitimate interests, especially to lawyers, consultants, auditors, IT service providers in connection with the operation of the webshop, marketing and advertising agencies and services, etc.

In cases where the choice of the recipient of personal data is up to the operator when choosing these partners, he always ensures that a high standard of protection of the personal data of the person concerned is guaranteed. In accordance with the GDPR, the operator concludes personal data processing contracts with persons who have the status of an intermediary, and Intermediaries always process Personal Data on the basis of instructions and on behalf of the operator. All Intermediaries process Personal Data in accordance with these Personal Data Protection Terms.

Security of personal data

The operator processes personal data manually or using electronic information systems. The operator has taken all necessary measures of a technical, personnel, organizational and control nature to secure personal data so that the level of personal data protection is as high as possible. The operator declares that only persons authorized by him have access to personal data.

Data subject rights

  1. Right of access to data

The user has the right to request confirmation of whether his Personal Data is being processed and to request access to this Personal Data (we may charge a fee for repeated access to Personal Data) and information on:

  • the purpose of processing Personal Data;
  • the category of processed Personal Data;
  • the identification of the recipient or the category of recipient to whom the Personal Data has been or is to be provided, in particular the recipient in a third country or an international organization, if possible;
  • the period of Personal Data storage; if this is not possible, information on the criteria for its determination;
  • the right to request correction of Personal Data, their deletion or limitation of their processing, or the right to object to the processing of Personal Data;
  • submitting a proposal to initiate proceedings on the protection of Personal Data;
  • sources of Personal Data, if the Personal Data were not obtained from the user;
  • the existence of automated individual decision-making, including profiling, especially information about the procedure used, as well as about the meaning and expected consequences of such processing of Personal Data for the person concerned.
  1. Right to correction

The user has the right to demand that the operator correct incorrect Personal Data relating to the user without undue delay and, taking into account the purpose of processing the Personal Data, also the right to complete his incomplete Personal Data.

  1. Right to deletion

The user has the right to demand from the operator that the operator deletes Personal Data concerning the user without undue delay, if:

  • they are no longer needed for the purpose for which they were obtained or otherwise processed;
  • the user has withdrawn his consent to their processing, and if there is no other legal basis for their processing;
  • the user objects to their processing;
  • The user’s personal data was obtained illegally;
  • the reason for the erasure is the fulfillment of an obligation according to the GDPR, a special regulation or an international treaty to which the Slovak Republic is bound; or
  • Personal data were obtained in connection with the offer of information society services pursuant to Art. 8 par. 1 GDPR (offer of information society services to a child).
  1. Right to restrict processing

The user has the right to demand that the operator limits the processing of the user’s Personal Data if:

  • the user objects to the correctness of the Personal Data, during the period allowing the operator to verify the correctness of the Personal Data;
  • the processing of Personal Data is illegal and the user objects to the deletion of Personal Data and instead requests the limitation of their use;
  • the operator no longer needs the Personal Data for the purpose of processing the Personal Data, but the user needs them to assert or defend legal claims;
  • the user objects to the processing of Personal Data until the operator verifies whether the legitimate reasons on the part of the operator prevail over the legitimate reasons of the user.
  1. Right to the transfer of Personal data

The user has the right to demand that the operator provide him with Personal Data concerning the user in a structured, commonly used and machine-readable format and the right to demand that the operator transfer this Personal Data to another operator, but only if the legal basis for their processing is the consent of the user or the fulfillment of the contract and at the same time the processing is carried out by automated means.

  1. Right to object

The user has the right to object, for reasons related to his specific situation, to the processing of the user’s Personal Data, including profiling, which is carried out on a legal basis, which is the legitimate interest of the operator. Based on the user’s objection, the operator evaluates whether, with regard to the specific situation, the protection of the user’s legitimate interest, the user’s rights and freedoms prevails over the operator’s legitimate interests, which it pursues by processing the user’s Personal Data, or if the legitimate reason is to prove, exercise or defend the operator’s legal claims.

The user has the right to object to the processing of his Personal Data for the purposes of direct marketing (newsletter).

The user has the right to revoke consent to the processing of his Personal Data at any time. The withdrawal of consent does not affect the lawfulness of the processing of Personal Data carried out on its basis before its withdrawal. The withdrawal of consent does not apply to the processing of Personal Data carried out on a different legal basis than on the basis of your consent.

  1. Right to initiate proceedings on the protection of Personal Data

The user has the right to initiate proceedings on the protection of personal data before the Office for the Protection of Personal Data of the Slovak Republic or another supervisory authority in his place of residence.

Any questions related to the protection of personal data can be sent to the email address: hello@feynomen.com.

Cookies policy

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that the web server sends to the web browser and is stored by the browser. The identifier is then sent back to the server whenever the browser requests a page from the server.

Cookies can be either “persistent” cookies or “session” cookies: a persistent cookie will be stored in the web browser and will remain valid until a specified expiration date, unless it is deleted by the user before the expiration date. Session cookies expire at the end of the user’s session when the web browser is closed.

Cookies usually do not contain any information that personally identifies the user, but the personal information we store may be linked to information stored in cookies and obtained from them.

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you view it. Thanks to this file, the website stores information about your actions and preferences (such as login name, language, font size and other display settings) for a certain period of time, so that you do not have to enter them again the next time you visit the site or browse its individual pages.

How do we use cookies?

These websites use cookies to remember user settings, to better adapt advertisements to the interests of visitors and for essential website functionality.

How to control cookies?

You can control or delete cookies at your discretion – see aboutcookies.org for details. You can delete all cookies stored on your computer and you can set most browsers to prevent them from being stored. However, in this case, you may need to manually adjust some settings each time you visit the website, and some services and features may not work.

How to refuse the use of cookies?

The use of cookies can be set using your internet browser. Most browsers automatically accept cookies in the initial settings.

You can get up-to-date information on blocking and deleting cookies via the following links:

11. Intellectual property

In accordance with generally binding legal regulations governing copyright and industrial rights, the websites www.feynomen.com and sk.feynomen.com, the materials published on them (trademarks, texts, drawings, graphics, logo, etc.) are the exclusive property of the company treo s.r.o. Their copying and publication without the prior consent of the company treo s.r.o. are prohibited.

12. Final declarations

These General terms and Ccnditions apply to every purchase contract and contractual relationship concluded between the seller and the buyer through the online store on the www.feynomen.com and sk.feynomen.com website.

The seller reserves the right to change these General terms and conditions. The obligation of written notification of changes in these general terms and conditions is fulfilled by placing them on the website of the online store of the seller. Possible changes and additions to the General terms and conditions will not apply to already concluded purchase contracts.

These General terms and conditions become effective against the buyer upon conclusion of the purchase contract. By sending the order, the buyer confirms that he has read these General terms and conditions and agrees with them in their entirety. By checking the consent to the terms of personal data processing via the online forms, the buyer confirms that he is familiar with the terms of personal data protection and that he accepts them in their entirety.

These General terms and conditions become valid and effective on August 1, 2023.

Thank you for taking the time to read these Terms and conditions. In case of any questions, do not hesitate to contact us.

Seller’s contact information:
business name: treo s.r.o.
e-mail: hello@feynomen.com
address: treo s.r.o., Kráľová pri Senci 54, 90050, Slovakia
VAT ID: SK2024038742

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