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Shipping & returns

Shipping & returns

Shipping

Fast and convenient order delivery within Europe ensures the shipping service Packeta.

Returns

If you wish to return any ordered goods, let us know and we’ll look into it together.

Unused and undamaged goods can be returned within 14 days – and we will provide you with a refund. Or you can claim a complaint with the option to return or exchange the product for a new one.

Your satisfaction is our top priority. And trust us – we’re doing our best to achieve it, putting in 100% effort to ensure our products meet the highest quality standards. Nevertheless, rarely but possibly some products may come with manufacturing flaws.

In that case, we are here for you.

How to

  1. E-mail us to hello@feynomen.com. State return + your order number in the subject line. In the message, don’t forget to mention which product you wish to return, as well as the reason.
  2. Wait for our response.
  3. Wrap up the product the same way as you received it – into the original box with all its belongings, visibly marked with: fey nomen: return + your order number.
  4. Send the package by post (or any other shipping company) to the following address: treo s.r.o., Kráľová pri Senci 54, 90050, Slovakia.

We’ll handle your return as soon as the package arrives. We will let you know about the next steps by e-mail.

Please find more information about returning goods in our Terms & Conditions.

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